We offer several options for the payment of insurance premiums.

Our bank account numbers for the payment of the premiums of each insurance type are the following:

The SWIFT code of OTP Bank: OTPVHUHB

If you make a bank transfer, make sure to include the contract number (insurance policy number) in the reference so that we can clearly identify the payment, and please select the account number linked to your insurance.

You can pay your insurance premium in the following ways:

• By card, by online premium payment:
  The fastest and easiest way to pay premiums is by card, by online premium payment. You can find detailed information on payment by card here.
• By the bank charging your account (direct debit):
  We will debit your bank account with an amount corresponding to the balance of the insurance contract (the insurance premiums due at the time of the direct debit and, in the case of the compulsory motor third-party liability insurance, the amounts of the accident tax and the non-insurance fee) at specified intervals.
  
  If you would like to choose direct debit, please give your bank permission to make payments to our Company from the specified account, based on the data provided by you. You can request this authorisation in person at a branch or through internet banking. If you would like to request our Company to set up a direct debit, please complete our form.
  
  The direct debit order must include the contract number (policy number) next to the contract identifier of the policyholder and the bank identifier of Allianz Hungária Zrt. (A10337587) next to the identifier of the payee.
  
  In the case of direct debit, please ensure that the upper limit of payments is not lower than the applicable insurance premium. Whenever the premium is changed, please check the limit you have set.
  
  The bank account will be charged between the 13th and 17th day of the month concerned, and therefore please make sure that there is enough money in your account.

• Transfer from a bank account (standing orders or individual transfers)
  Please give an order for the payment of the insurance premium (in the case of compulsory motor third-party liability insurance, the accident tax and the non-insurance fee or the balance of the insurance contract) to your bank in person or through internet banking. In the case of standing orders, please do not forget to change the amount to be transferred when the insurance premium is changed (e.g. during indexation or revision or when changing the payment method and/or payment frequency).
  
  You can let us know that you would like to change the payment method or frequency of your existing insurance contract by completing the following statement of changes.
  
  For life, accident, health and travel insurance
  
  After completing the form, please print and sign it, and return it to us by post, to the following address:
  Allianz Hungária Zrt.
  Életbiztosítási szakkezelési osztály (Department for the Management of Life Insurance)
  1387 Budapest, Pf.: 11.
  
  For other types of insurance
  
  After completing the form, please print and sign it, and return it to us in one of the following ways:
• by sending a scanned copy to the ugyfelszolgalat@allianz.hu e-mail address;
• through the Client Portal;
• by sending it to the 06-88-590-826 fax number;
• by post to the address indicated.

Log in to the Client Portal

If you would like to change the method or frequency of premium payment, please choose from the following options:

• Online services
  Your personal data (postal address, bank account number etc.) or the data relating to your car (e.g. change of registration number) or home may change from time to time, or you may want to suspend your contract or notify us of your intention to terminate it.
  
  These data changes also have to be amended in the insurance contracts. You can report changes to your data by completing a change notification form, and your personal data can also be changed through our Client Portal.
  
  After completing the change notification form, please print and sign it, and return it to us in one of the following ways:
• by sending a scanned copy to the ugyfelszolgalat@allianz.hu e-mail address;
• by sending it to the +36 88 590 826 fax number;
• or by sending it by post to the address below.
  
  Allianz Hungária Zrt.
  Állománykezelési Központ (Portfolio Management Centre)
  8210 Veszprém, Pf. 1163
• Telephone customer service
  We are available to accept your calls at our telephone customer service between 8:00 a.m. and 6:00 p.m. on working days (between 8:00 a.m. and 8:00 p.m. on Thursdays) on the +36 (1/20/30/70) 421-1-421 telephone number. Fax: +36 (88) 590-826.
  
  The menu map can be accessed here.
  
  We provide our Assistance service 24 hours a day, on the following telephone numbers:
  From Hungary: +36 (80) 104-122
  From abroad: +43 (1) 525-03-6552
  
  You can choose from the following services:

• premium calculation options;
• the provision of comprehensive, up-to-date information about Allianz Hungária Zrt., the different insurance types, our departments, your contracts and current news;
• submission of insurance claims and the provision of information on claim settlement;
• requests for green cards, premium certificates and payment slips;
• notification of changes;
• information about our contracted repair partners;
• Assistance services                 

• Direct debit
  
  If you would like to choose direct debit, please give your bank permission to make payments to our Company from the specified account, based on the data provided by you. You can request this authorisation in person at a branch or through internet banking.
  
  If you request our Company to set up the direct debit, please complete the form, then click on the “Continue” button, and after checking the data in the completed document appearing after that, please print it in three copies and send them to the address provided at the bottom of the form.
  
  In the case of direct debit, please ensure that the upper limit of payments is not lower than the applicable insurance premium. Whenever the premium is changed, please check the limit you have set.
  
  The bank account will be charged between the 13th and 17th day of the month concerned, and therefore please make sure that there is enough money in your account.

Complete the form

• Switching to individual transfers
  You can let us know that you would like to change the payment method or frequency of your insurance contract by completing a declaration of changes.
  
  For life, accident, health and travel insurance
  
  After completing the form, please print and sign it, and return it to us by post, to the following address:
  Allianz Hungária Zrt.
  Életbiztosítási szakkezelési osztály (Department for the Management of Life Insurance)
  1387 Budapest, Pf.: 11.
  
  
  For other types of insurance
  
  After completing the form, please print and sign it, and return it to us in one of the following ways:
• by sending a scanned copy to the ugyfelszolgalat@allianz.hu e-mail address;
• through the Client Portal;
• by sending it to the 06-88-590-826 fax number;
• by post to the address indicated.

Log in to the Client Portal

• Using Díjnet (a freely available bill management system) 
  
  If you choose this payment method, do not forget to add Allianz Hungária Zrt. as a service provider in your Díjnet account.
  
  If you choose this payment method through the Díjnet system, you will receive the invoice or accounting document for the contract concerned electronically. The payment of the premiums included in the invoice or accounting document can also be initiated through the Díjnet system by card payment, by payment through internet banking (for CIB, Erste and OTP customers), by mobile payment, individual transfer or direct debit.
  
  Through our Telephone Customer Service, using the ‘Automated Insurance Management’ menu item, you can also pay the insurance premium by card. You can find the contact details of our telephone customer service and the menu map here.
  
  We also provide the opportunity of premium payment by card, using a POS terminal at the Central Customer Service, at customer contact points and at our sales representatives.

• ·         By payment slip (money order)
  Depending on the product, we will send you the payment slip(s) by post for one year in advance or according to the frequency of payment.
  If you pay the insurance premium by payment slip and cannot find the payment slip necessary for payment, you can request another one online by completing the following request form.
  
  Our corporate clients may also pay via their client account. You can find detailed information about this here.
  
  To ensure that the risk coverage of your insurance contract is uninterrupted, you need to settle the premium included in your contract according to the selected frequency of premium payment. Unfortunately, sometimes it may happen that the payment slip for the payment of your premium becomes lost or damaged. You can submit your request for a replacement to our Company by completing the following form.

Complete the form

When driving on public roads (when a police officer asks for your papers or during other official measures) you must prove that you have a valid compulsory motor third-party liability insurance. 

After printing the premium certificate, please keep it with you along with the registration certificate of your vehicle. Our website only provides an opportunity for requesting an electronic premium certificate.

In the case of other official procedures (court or police proceedings, or claim settlement procedures with another insurance company) a certificate containing more data will be required, which you can request by clicking on the link below.

Log in to the Client Portal

Requesting a premium certificate without logging in to the Client Portal

We can issue only an electronic certificate about the co-insured or mortgagee through our website.

If a co-insured or a mortgagee financial institution has already been recorded in respect of your contract, by clicking on the ‘Download’ button, you can save your certificate and, by clicking on the ‘Open’ button, you can immediately print it.

Log in to the Client Portal

Requesting a certificate about the co-insured or mortgagee without logging in to the Client Portal

If you cannot find your valid insurance policy, you can conveniently download a replacement for your policy from our website after providing your identification data. Our website only provides an opportunity for requesting an electronic policy replacement.

Log in to the Client Portal

Requesting a policy replacement without logging in to the Client Portal

For court, police and other official procedures or claim settlement with another insurance company, you will need a certificate of the validity of your MTPL that contains more data than a simple premium certificate.

Log in to the Client Portal

Requesting a certificate of the validity of compulsory car insurance without logging in to the Client Portal

For court, police and other official procedures or claim settlement with another insurance company, and upon the request of the financing bank in the case of a financed car, you will need a certificate of the validity of Casco.

Log in to the Client Portal

Requesting a certificate of the validity of Casco without logging in to the Client Portal

For court, police and other official procedures or claim settlement with another insurance company, and at the request of the financing bank in the case of a flat with a mortgage, you will need a certificate of the validity of your retail property insurance. 

Log in to the Client Portal

Requesting a certificate of the validity of retail property insurance without logging in to the Client Portal

Manage your insurance contracts conveniently through your online Client Portal registration. 

Log in to the Client Portal

Simple contract amendment is available in the case of the following products:

• Motor third-party liability insurance (MTPL)
• Allianz MyCar
• Allianz Casco
• Allianz Home Insurance (ALA)
• Allianz Home Insurance Plus (AOP)
• Allianz MyHome insurance

Log in to the contract amendment platform

You can request a certificate of the registration of a mortgage in respect of any individual home insurance, condominium insurance and casco insurance, as well as of the registration of a co-insured for casco insurance.

You can prove to the financing entity by means of the requested document that the insurer has registered it as a mortgagee or co-insured. 

Please note that, after 15 March 2014, if the financing entity has a registered mortgage regarding the insured property (registered in the land register, the securities interest register or the Motor Vehicle Mortgage Register), a mortgage registration can be requested. If the financing entity has no mortgage on the insured property, it may be recorded as a co-insured in the insurance contract, in view of the fact that the financing entity has an insurance interest.

If you do not have a Client Portal registration, please complete the following declarations and, after printing and signing them, attach them on the ‘Registration of a co-insured or mortgagee without a Client Portal registration’ platform, or send them by post to the address below. 

Allianz Hungária Zrt.
Állománykezelési Központ (Portfolio Management Centre)
8210 Veszprém, Pf. 1163

Log in to the Client Portal

Certificate of the registration of a mortgage in respect of home insurance, condominium insurance and
casco insurance and Certificate of the registration of a co-insured for casco insurance

In order to protect the data of our clients, in connection with life and personal insurance, we can perform the following only after identifying the person concerned based on their appearance in person:

• the amendment of the contract data; 
• the replacement of the beneficiary; and 
• accepting a decision on receiving electronic notifications. Please visit one of our customer contact points for the required transaction, where we will be happy to help you.

For more information, please call the Allianz telephone customer service on the +36 (1/20/30/70) 421-1-421 telephone number, and our colleagues will be happy to help you.

You can find the customer contact point closest to you on the following page.

Branch and consultant finder

Log in to the Client Portal

Please read our information notice on electronic mail.

You need to complete the following form to request or cancel electronic messages and to change your e-mail address.

In order to protect the data of our clients, in connection with life and personal insurance, we can perform the following only after identifying the person concerned based on their appearance in person:
 

• the amendment of the contract data; 
• the replacement of the beneficiary; and 
• accepting a decision on receiving electronic notifications. Please visit one of our customer contact points for the required transaction, where we will be happy to help you.

For more information, please call the Allianz telephone customer service on the +36 (1/20/30/70) 421-1-421 telephone number, and our colleagues will be happy to help you.

You can find the customer contact point closest to you on the following page.

Customer contact points – Branch and consultant finder

Log in to the Client Portal

For our relevant statements, please click here.

Please read our information notice on electronic mail.

You need to complete the following form to request or cancel electronic messages and to change your e-mail address.

To suspend premium payment in connection with your property or car insurance, or to cancel a suspension, please log in to the Client Portal.

Log in to the Client Portal

To deal with matters relating to the repurchase of life insurance, please log in to the Client Portal. 

Log in to the Client Portal

Manage your insurance contracts conveniently through your online Client Portal registration. 

Log in to the Client Portal

You can initiate the termination of your compulsory MTPL at the anniversary through our website, until the 30th day before the anniversary.

If, by clicking on the link below, you provide your personal data, contract number and registration number, you do not need to send a notice of termination to our Company.

Termination of the compulsory MTPL by its anniversary

If you decide that you would like to terminate your contract by the anniversary other than through our website, you can do so in one of the ways indicated under the section entitled ‘Termination due to sale, lapse of interest or final deregistration’ below.

If you would like to suspend your contract, or you would like to request termination, you may do so by completing the following declaration of changes.

After completing the following declaration of changes, please print and sign it, and send it to us in one of the following ways:

• by sending a scanned copy to the ugyfelszolgalat@allianz.hu e-mail address;
• by sending it to the +36 88 590 826 fax number;
• or by sending it by post to the address below.

Allianz Hungária Zrt.
Állománykezelési Központ (Portfolio Management Centre)
8210 Veszprém, Pf. 1163

Lakásbiztosítási szerződését felmondhatja az Ügyfélportálunkon keresztül.

Ha elektronikus úton kötött casco szerződését szeretné felmondani, vagy elállási szándékát jelezni, vagy lakásbiztosításával kapcsolatban nem rendelkezik Ügyfélportál hozzáféréssel, akkor ezt megteheti az alábbi változásbejelentő nyilatkozat kitöltésével és beküldésével.

Kérjük, hogy az alábbi változásbejelentő nyilatkozatot kitöltés után nyomtassa ki, és aláírva juttassa el részünkre az alábbi módok valamelyikén:

•     szkennelve az ugyfelszolgalat@allianz.hu e-mail címre,
•     a +36 88 590 826 fax számra,
•     postai úton az alábbi címre küldve.

Allianz Hungária Zrt.

Állománykezelési Központ

8210 Veszprém, Pf.: 1163

Felhívjuk figyelmét, hogy e-mailben küldött nyilatkozatát csak abban az esetben fogadhatjuk el, ha arról az email címről küldte, amelyet a szerződésével kapcsolatban megadott.

Make decisions on your one-off premium conveniently, through your online Client Portal registration.

Log in to the Client Portal

Manage your investments conveniently, through your online Client Portal registration.

Log in to the Client Portal

Manage your investments conveniently, through your online Client Portal registration.

Log in to the Client Portal

Manage your investments conveniently, through your online Client Portal registration.

Log in to the Client Portal

Manage your investments conveniently, through your online Client Portal registration.

Log in to the Client Portal

You can provide additional data required for the bonus-malus classification relating to the compulsory motor third-party liability insurance (MTPL) below. After that, we will forward your data to the Claims Records, since the bonus-malus classification affecting the premium of the compulsory motor third-party liability insurance takes place on the basis of the Claims Records.*

If you were our client in the previous insurance period or you have concluded a new contract with us, and based on the information provided, your bonus-malus classification cannot be established from the Claims Records – because of any discrepancy between the data provided in the offer or the policy and the personal identification document and the address card – we will request your help.

·         Please click on the ‘complete the form’ link, where you can clarify your data quickly and easily.

·         In order to reconcile your data, you can also call our telephone customer service on the +36 (1/20/30/70) 421-1-421 number, where our colleagues are available to help you between 8.00 a.m. and 6.00 p.m. on working days and between 8.00 a.m. and 8.00 p.m. on Thursdays. 

Furthermore, we would like to point out the importance of data reconciliation, because if the data of your contract still cannot be established from the Claims Records after 60 days from the start of the insurance period, according to the applicable laws, we will have to classify your contract into the A00 class within 15 days, with retroactive effect to the first day of the insurance period.**

When completing the form below, please pay particular attention to the accurate provision of your data, and always provide them in accordance with your personal identification document and address card or, in the case of legal persons, in accordance with the register of companies.

Complete the form

Manage your insurance conveniently through your online Client Portal registration.

Log in to the Client Portal

Manage your insurance conveniently through your online Client Portal registration.

Log in to the Client Portal

If you would like to request a certificate of the bonus class of your terminated Casco contract (e.g. in the event of changing your insurer), please submit your request to us by completing the form.

Complete the form

Continue with your calculations where you left off.

Continue your saved calculation

Upload your photos relating to your insurance/claim through our online platform.

Online inspection

Information for our Clients/visitors with disabilities

Allianz Hungária Zrt. is committed to providing equal opportunities to our Clients with disabilities and full assistance in the management of their affairs. Our goal is to provide convenient and easily accessible services to our Clients, keeping in mind recommendation No. 4/2017 of the Central Bank of Hungary, issued on this subject.

As a responsible service provider, we make an effort to help our Clients with disabilities in all insurance-related matters.

Services on our website

You can manage your affairs and take out insurance in an accessible way. We strive to meet the requirements of the ISO/IEC 40500:2012 web standard at least at the AA level. In the course of our work, we do our best to enable our Clients to take out insurance and manage their affairs on our website as easily as possible and in an accessible way. We are working to comply with the requirements of the ISO/IEC 40500:2012 web standard at the highest possible level, thereby helping to make the entire website accessible.

The following are available on our website:

• A service map prepared for people with disabilities, which helps them to navigate our services;
• The list of our accessible customer contact points;
• Option to book appointments in advance;
• People with a hearing impairment can also easily take out insurance or manage their affairs on our website. They can also ask for help by chat when taking out insurance.

Central Customer Service; management of affairs; complaint handling – booking an appointment

Our accessible Central Customer Service is located at the registered office of the company; 1087 Budapest, Könyves Kálmán krt. 48-52.

We provide parking spaces to our Clients with disabilities – who have a disabled parking certificate – in the underground garage of our main building (1087 Budapest Könyves Kálmán krt. 48-52.) for the duration of their stay. We escort our Clients from the underground garage to the Central Customer Service office.

Our Clients can enjoy an accessible physical environment and a queue management system at our Central Customer Service. We provide personal assistance to our Clients with disabilities and give their matters priority.  We provide one-stop-shop administration, which means that we try to help our Clients with everything in one place and during the same appointment. If required, we can also talk to our Client and their assistant accompanying them in a separate meeting room. If we are notified in advance by phone (06–1/20/30/70-421-1-421), we can provide a sign language interpreter or other assistance, as requested by our Client. Of course, we also welcome assistance dogs.

It is possible to book an appointment in advance at our Central Customer Service so that we can promptly deal with our Clients concerned, with no need for them to wait.

Our visually impaired clients can also book appointments through our Call Centre. Telephone number: 06–1/20/30/70-421-1-421

If you have any problems or complaints, you can also forward them through our website, here:

Comments

Accessible customer contact points

Our accessible customer contact points are available nationwide, and you can access their list here.

Personal contact person

We provide our Clients with disabilities with a personal contact person, who is their own sales representative. If you call us (06–1/20/30/70-421-1-421) to notify us of your intention to conclude a contract, and the contract cannot be concluded by phone or online, we will send our sales representative to your home address to give you comprehensive help with the conclusion of the contract. This includes the provision of detailed information, reading out and interpreting the terms and conditions, and the conclusion of the contract, as needed.

Of course, the personal contact person or sales representative will always be available to our Client during the contractual relationship.

Cooperation during the conclusion of the contract and then during its management

Our company is committed to supporting people with disabilities during the development of our terms and conditions and the conclusion of contracts, as well as in the course of further cooperation and communication after that.

You can send us your comments relating to your compulsory motor vehicle liability insurance and casco insurance contracts and to their management in the menu item below.

Please specify which contract you have questions or comments about, and one of our colleagues will contact you shortly.

Complete the form

You can send us your comments relating to your home and condominium insurance contract and to its management in the menu item below.

Please specify which contract you have questions or comments about, and one of our colleagues will contact you shortly.

Complete the form

You can send us your comments relating to our products or product information in the menu item below.

Please provide your contact details, and one of our colleagues will contact you shortly.

Complete the form

You can send us your comments relating to the claims management of car insurance in the menu item below. Please provide your contact details, and one of our colleagues will contact you shortly.

Complete the form

You can send us your comments relating to the claims management of home insurance in the menu item below. Please provide your contact details, and one of our colleagues will contact you shortly.

Complete the form

You can send us your comments relating to the claims management of travel insurance in the menu item below. Please provide your contact details, and one of our colleagues will contact you shortly.

Complete the form

You can send us your comments relating to the claims management of life and personal accident insurance in the menu item below. Please provide your contact details, and one of our colleagues will contact you shortly.

Complete the form

You can send us your comments relating to the claims management of corporate insurance in the menu item below. Please provide your contact details, and one of our colleagues will contact you shortly.

Complete the form