The e-product provides digital services (electronic communication via the Allianz Customer Portal, notifications sent to e-mail addresses and mobile phone numbers, online claims reporting and inspections).

If you provide your own e-mail address and mobile phone number we will send the documents related to your contract to the e-mail address you provided or make them available to you via the Allianz Customer Portal.

You can take care of the tasks related to your insurance online, quickly and comfortably through the Allianz Customer Portal, and you will be notified by SMS of important tasks related to your contract, so you can keep up-to-date with your insurance.

You can change your contract to an e-product on the Customer Portal or our website, with our employees working at the telephone customer contact point, our agents, or our broker partners.

If you still choose traditional postal communication, you can use other sales channels, e.g. at our agents - for an additional fee - you have the option of doing so.

The easiest way is to do it online.

You can also change your package in the traditional way, through your sales representative or broker, or through our call centre.

If you add casco coverages to your existing contract, it will entail a risk assessment and an inspection. You can only upgrade your package if the premiums of your contract have been paid at least until the effective date of the change.

All of our clients who have an e-product can register for the Allianz Client portal. Registration for the Client portal can be initiated by providing the policy number, an e-mail address and the mobile telephone number provided by the policyholder during the conclusion of the e-product.

Policyholders can view the details of their insurance contracts and perform certain actions through the Client portal (including online payment by card, amending data, and downloading and requesting documents related to the contracts).